KAHRAMAA is the sole owner and operator for transmission and distribution system of electricity and water sector in the State of Qatar.
Introduction
We are committed to providing our customers with truly excellent customer service. We recognise that customers value their data and privacy, and so we treat our customer data with great care and as per the laws of the State of Qatar. This Privacy Statement sets out how and when KAHRAMAA collects, uses and shares your personal information that you, or others, provide to us for the purpose of both managing your accounts with us and processing transactions made between you and KAHRAMAA.
This Privacy Statement applies to all personal information collected by KAHRAMAA. KAHRAMAA can be referred here to as “we”, “our” or “us” in this Privacy Statement as applicable, and the expression “you” or “your” whenever the context so requires, for the purpose of this Privacy Statement, shall mean any natural or legal person who may have access to our services. At KAHRAMAA, we work hard to serve our customers better while protecting the personal data that has been provided to us. We keep your personal information as confidential and private as possible, which has become one of our top priorities.
How we use your information
The personal information you provide may be used for a number of business purposes, which include but not limited to;
- Processing your order or applications
- Providing you with products or services as requested
- Billing related or administering your account
- Supporting you with requests, enquiries or complaints and other customer care related activities
- Improving our services
Without this information, we may not be able to provide you with the services that you would request.
Information Collection, Use, Sharing and Rectification
If you are only browsing this website, we do not capture any information that allows us to identify you individually, however once you share your personal information, you no longer remain anonymous to us. Wherever possible we indicate which fields are required and the fields which are optional. We make limited use of cookies for certain online activities where your account details are accessible.
Acquiring your personal data may occur in the following circumstances whenever you engage with KAHRAMAA:
- Deliver services and support to you
- Manage those services we provide to you
- When you register for our services online.
- When you pay for your bill online.
While you are transacting on our website, personally identifiable information collected about you may include:
- Your account information, such as QID, First and last name, email address, contact details including phone numbers
- Credit or debit-card information, or other payment information if you pay your bill online (which is always protected).
- To assess job applications
- KAHRAMAA may also monitor comments and questions and other postings you make on social media so we can respond to them.
If you are making an online e-service application that contains your personal information, we may share such data with other Government agencies, or with non-Government entities which have been authorized to carry out specific Government services, so as to serve you in an efficient and effective way, unless such sharing is prohibited by law.
For your convenience, we may also display data to you that you had previously provided us or other Government agencies. This will help speed up the transaction and save you the time of providing us the same information as in your past submissions.
Third party processors
KAHRAMAA only discloses personal data to other vendors and partners that perform services for the requirements of our transactions. When we share personal information with these vendors and partners, we would require them to protect it and use it solely for the purposes for which it was provided. We do not permit vendors and partners to use this data, for example, for their own marketing purposes.
KAHRAMAA does not share personal information, unless required by special circumstances such as compliance requests from legal authorities or law enforcement agencies requiring such disclosure, the disclosures are reasonably necessary to respond to summons, court orders or other legal processes or to enforce any obligations under this Privacy Statement. This website takes every precaution to protect personal information. When users submit personal information via the website, your information is protected both online and off-line.
Marketing
At no time will your information be passed to organisations external to us and our partners for marketing or sales purposes or for any commercial use without your prior express consent.
Security
To safeguard your personal information, we take necessary steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and have implemented appropriate technical and organisational controls to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law. No company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user’s Personal Information at any time. Among other practices, your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
KAHRAMAA maintains security and incident response plans to handle incidents involving unauthorised access to the information we collect or store. KAHRAMAA will contact you and the relevant local authority if a breach occurs that may cause serious damage to your personal data, privacy or freedoms.
Your rights and access to information
KAHRAMAA strives to keep records as accurate as possible, if you believe your personal data is inaccurate, we will work with you to ensure this is corrected.
Data retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal requirements in the State of Qatar or to prevent any fraud or future abuse).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Special categories of personal data
We do not knowingly solicit or collect Personal data of a Special Nature not permitted by law, which includes information from underage children and the use of our website and services is applicable only to persons who can form a legal contract as prescribed under the law. If you are deemed as a minor as per the law, then you must use the website or services under the supervision of your parent, guardian, or any responsible adult.
Cookies
Cookies are small text files that your computer or mobile device downloads and stores on your browser when you visit a website. At KAHRAMAA, we use Cookies to improve your experience when you return to our website, remembering your preferences, counting the number of people looking at our website. Please note, cookies are collected in a manner that cannot identify you and cookies cannot harm your computer or electronic device.
The cookies we use:
Necessary cookies
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure the functionality of core features. These cookies allow you to log in to secure areas of our site, move around the site and use its features. They also ensure your security and privacy when using our website.
| ASP.NET_SessionId | Issued by Microsoft's ASP.NET Application, this cookie stores session data during your website visit. |
| joe-chnlcustid | This is a HTTP type cookie used for client side customer identification. |
| WSS_FullScreenMode | This is a Microsoft SharePoint cookie used for internal use of the application to determine whether a page is shown in full screen mode. |
Optional cookies
Optional cookies include performance and analytics cookies. Further description of how these cookies, and how they are used in conjunction with tracking tags to improve track, measure and improve your online experiences are provided below. You can change your mind about which optional cookies you would like to accept at any time. Performance - These cookies monitor how our website is performing, allowing us to improve the experience of our site and other services. They also enable us to tailor the site to be relevant to you and your interests.
| _ga_NYZ6PJK78S | This cookie is installed by Google Analytics. |
| _ga | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _gid | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
| _gat_gtag_UA_160250070_1 | Set by Google to distinguish users. |
If you choose not to enable cookies, you’ll still be able to browse our website, but it will restrict some of the functionality of our website and what you can do.
You can change your cookie preferences at any time by clicking on the ‘Cookie preferences’ option at the bottom of the home page. You can then adjust the available selection boxes. You may need to refresh your page for your settings to take effect.
Updates to this Privacy Statement
We may update this Privacy Statement from time to time in response to legal changing, technical or business developments. When we update our Privacy Statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make and also recommend you regularly check this page to read any changes we might make.
You can see when this Privacy Statement was last updated by checking the “last updated” date displayed on this Privacy Statement.
How to contact us