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​ Prepaid Service


 1.       Who can apply for prepaid Service?

Re​sidential and Commercial customer meeting the following criteria's

    • Electricity Smart Meter is available at the premise
    • Only Electricity services is provided
    • Electric Meter Size <= 100 Amp
    • Current Postpaid account is settled

2.       How to apply for a prepaid meter?

  • Call our Help Line​​
  • Visit the nearest customer Care Centre
  • Online

3.       What are the documents required?

  • QID / Company Registration
  • Ownership / Rental Agreement
  • Email address
  • Premise address
  • Mobile number

4.       Does Kahramaa charges different consumption rates between prepaid and postpaid?

​Kahramaa applies the same rates. 

5.       How to convert my account to prepaid and vice versa?

  • Call our Help Line
  • Visit nearest customer Care Centre
  • Online

6.       Do I need to pay security deposit or meter cost for conversion from post-paid to pre-paid or for new connection installation?​D

Deposit is not required

7.       What happens if my prepaid balance runs out?

The minimum balance required to maintain services is QAR0.0.

Km will send an alert message when the balance reaches QAR20.

Customer can manage their alert thresholds using the Km Prepaid Application.

Kahramaa will disconnect electricity if prepaid balance is below Minimum balance limit QAR0.00 

8.       How much amount I can top up?

Any whole amount more than QAR 30 ( fractionss not allowed  ) 

9.       Where can I add monies to my prepaid balance?


10.
    What happens if anything goes wrong with prepaid meter?

  • Call our helpline number 991 whatsapp +974 3030 3991
  • Visit to Customer Care Centre

11.    What happens if I convert from Postpaid to Prepaid account?

  • Customer will be given a final bill for post-paid on date of conversion
  • Deposit will be adjusted against the final bill.
  • Any remaining credit balance will be transferred to the Prepaid account 

12.    Is there any requirement to change the meter?

  • To be eligible for Prepaid, you must have smart meter installed at the premise. Meters change can only be requested by owners 

13.    Why consumer chooses to go with Prepaid services?

Prepaid service might be a good choice if you

    • Prefer to pay as you go.
    • Prefer not to pay a deposit.
    • Ok with not receiving a monthly paper bill
    • Reduce and monitor your energy usage 

14.    What fees I will be charged?

  • Consumption based on Km Electricity Tariff and
  • Monthly meter rental of QAR 5 

15.    What is Minimum Top up amount?

  • There is QAR 30 as minimum Top up amount. 

16.    How do I save my payment details for online top-up?

17.    What to do if a payment did not update the balance in my account?

  • Call our helpline number 991 whatsapp +974 3030 3991
  • Visit to Customer Care Centre

18.    The power is off in my property. What should I do?

  • Call our helpline number 991 whatsapp +974 3030 3991
  • Visit to Customer Care Centre 

19.    What is the maximum amount for the top-up?

  • Maximum is QAR 10000 . 

20.    What happens to my balance when I close my prepay account?

  • The remaining balance will not be returned to the customer  after the final consumption calculation 
21.    ​​​Can I to​p-up my account from out of country (in different currency using forex card or American Express Card)?
  • Only Qatari issued credit card can be used.



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