Qatar General Electricity & Water Corporation (KAHRAMAA) has won the award of best e-services amongst the GCC countries. The award is one of three categories included in the outstanding performance award for customer services departments, which is organized by the customer services team of the electricity and water conservation committee and customer services in the GCC member states.
The best e-services award reflects the excellence of KAHRAMAA in the field of customer services at the regional level, specifically electronic services, and highlights its competence to provide high-quality services to its customers and employees through its website and smart phone application.
The achievement is one of the outcomes of the continual development processes being pursued at KAHRAMAA and is the reflection of the commitment to achieve its vision: “By 2030, our people, assets, systems and processes will set a global benchmark for performance, technological innovation, environmental sustainability and social responsibility in the electricity and water sector."
The accolade highlights KAHRAMAA's long-term strategy 2014-2030 as the corporation is currently working on implementing the second phase of its 2019-2023 plan which aims to achieve regional excellence and the most important strategic goals such as excellence in customer service and improving processes and systems.
The award also confirms KAHRAMAA's successful efforts in its transformation towards smart organization to be a paperless corporation and to contribute to sustainable development, preserving the environment and reducing harmful carbon emissions.
KAHRAMAA has registered a qualitative leap in electronic services, as the corporation succeeded in completing the connection and integration of its systems with a number of different entities in the country in accordance with the Qatar Vision 2030 and the National Development Strategy to ensure the ease of receiving information effectively and efficiently, which gets reflected in the level and quality of services provided to the public.
The evaluation team for the Outstanding Performance Award for the GCC Customer Service Departments had visited KAHRAMAA, its Customer Services buildings and the 991 Call Center, where the team was briefed on the customer service strategy, workflow, services, progress and developments and e-services provided by the corporation to its customers through its website and smartphone application.
The felicitation took place at the time of Coronavirus pandemic across the world where entities are endeavoring and competing to provide the best e-services to its customers and audiences. KAHRAMAA's preparedness for this emergency was evident in the fact that no services were interrupted, and the corporation was able in record time to comply with the directives of the government and allow employees to work remotely.
The Outstanding Performance Award for the GCC Customer Service Departments, in which KAHRAMAA had participated, includes three categories: Best E-Services, Best Call Center, and Best Service Center.
It is worth noting that KAHRAMAA's statistics indicate a significant growth in demands for its smart services during the past months which showed customers' responses to the corporation's request to use smart services and take advantage of it being safe and secured from any place without visiting customer services centers.
KAHRAMAA invites its customers and contractors to register and update data through the website or the smart phone application to avail all available smart services.