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26.07.2020

KAHRAMAA Launches Customer Satisfaction Survey 2020

Qatar General Electricity & Water Corporation “KAHRAMAA” has kicked off its Customer Satisfaction Survey for 2020, within its endeavor to achieve the corporate objective of excel at customer services.  

The annual customer satisfaction survey allows KAHRAMAA to stay abreast with the prevalent customer sentiment, and to seek valuable feedback to enable its relentless pursuit to enhance & improve the customer experience. KAHRAMAA places its customers and their interests, at the front & center of its business. Achieving & maintaining a high customer satisfaction level represents one of its corporate objectives.

The survey, NIELSEN CONSULTANCY LLC conducts on behalf of KAHRAMAA, shall cut across all its customer segments, including residential, commercial & bulk/industrial customers. Furthermore, the assessment also seeks out feedback from the licensed electrical consultants and contractors, who represent customers in the building permit and service connection processes, in order to gain further insight into KAHRAMAA’s efficiency in these critical areas. 

The survey is designed to comprehensively assess the satisfaction levels across KAHRAMAA’s key services, and the channels (customer service centers, KAHRAMAA call center, online channels, KAHRAMAA mobile app etc.) that these services are offered through.

In consideration of the prevalent COVID-19 situation, and within the preventive measures KAHRAMAA applies, the surveys are being conducted through telephonic & online channels. the surveys have commenced in the latter half of June and will continue through the coming months.

Given the profound contribution that such surveys have towards KAHRAMAA making incremental & impactful improvements to its services and channels, KAHRAMAA welcomes all its customers to participate in the survey and provide their invaluable feedback.

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.