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New Global Achievement for KAHRAMAA: Tarsheed Wins Two Major Global Sustainability Awards

Qatar General Electricity and Water Corporation (KAHRAMAA) has won two prominent awards in two different categories of Global Good Governance (3G) Awards in its fifth edition held in an online ceremony in London due to covid-19 situation and the ceremony was constituted by Cambridge IFA. 

The awards were given to the National Program for Conservation and Energy Efficiency (Tarsheed) under two different categories of Global Good Governance Awards 2020, which is the World Championship for Sustainability Award, representing the State of Qatar, for the total projects and savings achieved during the year 2019, including success in reducing electricity consumption by about 7654489 megawatt hours , reducing water consumption by about 33.781 million cubic meters, and reducing gas consumption by about 73602 million cubic feet.

Tarsheed also received the Creativity Award for the year 2020 for the Tarsheed PV Electric Vehicles Charging and energy storage station project. This station is the first of its kind in the State of Qatar, where it chargers vehicles with electricity produced from solar energy through 216 photovoltaic panels, divided into two areas with a total area of 270 meters Square equal to the row of 24 cars. The total energy produced by the panels is 72 kW. 

3G awards prizes are given in three main areas: governance, political leadership and leadership for the corporate sector (which is provided to ministries, institutions and international companies), a sector that Kahramaa has won. More than 31 countries with more than 80 representations in all categories took part in the process of award declaration. 

The award for sustainability category has been given to  Kahramaa’s economic performance which saved QR 2034.99 million under its Tarsheed Program until April 2019, within its sustainability- related initiatives and environment protective actions among others which included developing Electric Car infrastructure, reducing carbon emissions and brainstorming for finding environment- friendly solutions.

As part of its social responsibility initiatives and to further promote good governance practices world over, Cambridge IFA is spearheading a global initiative to promote best practices in governance and sustainability. 

The Global Good Governance Awards or 3G Awards celebrate individuals, governments, public and private institutions and NGOs that demonstrate making governance and sustainability a strategic priority of their organizations.  The 3G Awards are premier awards programme that highlights excellence in good governance and commitment to social welfare in 3 major streams: Government & Politics, Corporate Sector, and Social Sector & Philanthropy.

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.


خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.