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11.05.2020

New Online Service for Electricity Service Connection Date Certificate

Aiming to deliver quality services

Qatar General Electricity and Water Corporation "KAHRAMAA" launched a new service allowing customers to request the electricity service connection date certificate online. This comes as part of KAHRAMAA’s ongoing endeavors to upgrade its smart services and provide superior, high-quality, and efficient services to its customers. The new service also falls within the framework of KAHRAMAA’s social responsibility, especially during the implementation of physical distancing measures. 

With this new service upgrade, customers can request the electricity service connection certificate via KAHRAMAA’s website (www.km.qa) without the need to visit customer service centers. Customers can access the website and select the request of the electricity connection date certificate. The request is processed immediately upon receipt and an automated message is sent to the customer to notify him that the data is available and that he can visit KAHRAMAA’s website to pay the necessary fees and receive the certificate either by email or by downloading it from the website directly. This service will soon be available through KAHRAMAA’s smart application. 

The new service contributes to facilitating procedures, speeding customer transactions, and saving time and effort. Now transactions can be completed electronically at any time and place without the need to go to KAHRAMAA or any of the customer service centers branches. 

Furthermore, the new service goes in par with the plan of turning KAHRAMAA into a smart paperless corporation as part of ongoing efforts towards achieving sustainable development, preserving the environment, and reducing harmful carbon emissions in accordance with Qatar National Vision 2030.

It is worth noting that this service is part of KAHRAMAA’s continuous endeavors towards improvement and excellence, and the fulfilment of its motto – excellence in customer service, and one of its most important values of focusing on customers by placing them at the heart of the decision-making process to ensure that their needs are continuously met.

KAHRAMAA invites its customers to complete their transactions through its digital platforms, register electronically through KAHRAMAA’s website ( km.qa ) or KAHRAMAA’s smart application and benefit from a distinguished package of smart services.

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.