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27.04.2020

"Ask Tarsheed” Ramadan Competition to Activate the Efficient Use of Electricity and Water

The Qatar General Electricity and Water Corporation “KAHRAMAA” represented by the National Program for Conservation and Energy Efficiency “Tarsheed” launched a number of awareness programs during the holy month of Ramadan, within the campaign “Stay at Home and Act Sustainably” which are prepared within the plans and goals of “Tarsheed” to increase awareness of the efficient of use electricity and water for the residential sector 

The episodes of the competition are broadcasted on Qatar TV every other day after the religious program, which is broadcast immediately after Maghrib prayer. It is published also on the social media accounts (Twitter, Instagram, Facebook, and Snapchat) for both "KAHRAMAA" and "Tarsheed".  Thirteen episodes are displayed during the holy month of Ramadan in a fun and interesting way through cartoon characters loved by both children and adults, as the competition is suitable for all members of society to urge them to adopt positive practices in the consumption of water and electricity. It is possible to participate in the competition to win one of the valuable prizes offered by "KAHRAMAA" by sending the answer in an SMS to the toll-free numbers: 92119 for the Ooredoo network, and 97000 for the Vodafone network. The competition can also be followed on the hashtag #Ask_Tarsheed and #StayHomeSustainably on "Twitter, Facebook, Instagram and Snapchat”.

Among the conditions of the competition is that the individual has the right to participate once in order to equalize the chances of winning and give incentive to the largest number of participants to follow the correct behavior in consumption and rationalization, knowing that one winner will be announced for each question every two days on the social media sites at One o'clock in the afternoon after announcing the correct solution of the previous episode.

Within the #StayingHomeSustainably campaign  comes 4 episodes recorded with a prominent Islamic scholar that aim to emphasize the orientation of Islam towards sustainability and to advise and guide community to follow the methods of rationalization and the efficiency of using electricity and water such as saving water during ablution, as a religious duty before it is a social and environmental responsibility.

It is also worth noting that the National Program Tarsheed has launched 5 interactive workshops dedicated to children, aiming to educate them in various fields to preserve the environment and reduce harmful carbon emissions such as the recycling, building a home greenhouse, growing houseplants, hand washing with no waste, and the importance of using soap to combat germs. The workshops are broadcasted on Gym TV for children and soon on several educational channels to reach school children studying at home now.



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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.