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12.04.2020

KAHRAMAA, Siemens to implement Advanced Metering Infrastructure project

Qatar General Electricity & Water Corporation "KAHRAMAA" has started the implementation of the Advanced Metering Infrastructure project with Germany’s company Siemens, the advanced program for deploying the smart meter system in Qatar. 

Under the project, a smart platform, representing the infrastructure of smart electricity and water meters, will be deployed enabling electricity and water meters installation and its integration with the remote monitoring and reading platform.

With this advanced system, KAHRAMAA will be benefited from the huge data received through the main system, analyzing programs that enhance operational efficiency, raising operational flexibility and reducing the number of manual operations. The system will contribute in reducing the cost of field services, enhancing the power outage management mechanism. Moreover, the system will improve the capital investments’ efficiency as a result of improved planning for the network which will support the financial sustainability of the Corporation. 

The total cost of the project is QR 30 Million, and it will take nine months in its implementation. KAHRAMAA simultaneously plans to complete the first phase of installing smart meters, during which about 50,000 to 60,000 smart meters will be installed in various areas across the country by the end of 2020.

This system supports KAHRAMAA's efforts to reduce waste, and monitor consumption details accurately, momentarily at any time. It also makes use of modern technologies to conserve consumption via smart meters, enabling customers to monitor their consumption which supports the objectives of the National Program for Conservation and Energy Efficiency "Tarsheed". At the same time, the system will assist in identifying violations and publishing data analysis to fix the sources of violations.

The customers will also receive a regular bill with the highest accuracy rates, as it depends entirely on a digital system where those readings are automatically transferred to the system for issuing invoices. The system allows also prepayment through smart meters.

Through this advanced system, KAHRAMAA will have a clearer vision for its network and will be able to control performance better through a flexible system that proactively adapts to changes in the network’s needs. It will also contribute to achieve Qatar's goals related to smart cities. The project also provides an internet of things platform and suite of applications that helps KAHRAMAA to unify devices, grid infrastructure and market operations through a single unique architecture. 

The smart meter infrastructure system implemented by KAHRAMAA in cooperation with Siemens is integrated with the customer management and billing system which is implemented in cooperation with Oracle Corporation where it supports the process of receiving data from the smart meters system. It can integrate more than one system and application into an advanced and flexible system that integrates with all customers data. It contributes in achieving works easily in order to support the KAHRAMAA’s initiatives of increasing the productivity and operational efficiency as well as providing world class services. 

KAHRAMAA, through implementing Siemens Application system for the smart meter infrastructure, aims at providing the necessary infrastructure to deploy the system of smart meters as one of the most important components of smart network in accordance with its plan to transform Qatar’s network into a safe, sustainable and digitally automated network. It will provide reliable and high-quality energy for all stakeholders of the Corporation to raise the level of excellence in meeting customers’ needs and accelerating the access to the global competitiveness.

It is worth mentioning that this project comes within the projects and initiatives implemented by KAHRAMAA since its announcement of transformation into a smart Corporation. It also comes within the framework of KAHRAMAA’s long-term strategic journey towards achieving excellence in line with its vision 2030 of making its people, assets, systems and processes will set a global benchmark for performance, technological innovation, environmental sustainability and social responsibility in electricity & water Sector.

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.