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08.04.2020

Qatar participates in GCC meeting on Water and Electricity

H.E. Eng. Essa bin Hilal Al-Kuwari, President of the Qatar General Electricity & Water Corporation “KAHRAMAA”, participated in the extraordinary meeting of the undersecretaries of the Ministries of Electricity and Water of the GCC member states through video conferencing to discuss the coronavirus pandemic.

The meeting discussed measures taken by the countries to reduce the spread of the coronavirus, the challenges and lessons learnt from this crisis. It also discussed a number of topics, which include holding a GCC member states’ workshop through video conferencing to discuss measures, challenges and lessons learnt along with other issues pertaining to power grid connectivity, renewable energy among others.

H.E. Eng. Essa bin Hilal Al-Kuwari, President of KAHRAMAA said, “The meeting of the Undersecretaries of the Ministries of Electricity and Water in the GCC member states came at an important time to exchange views on how the electricity and water sectors should deal with the coronavirus pandemic and exchange expertise and unify response efforts.”

He added, “The coronavirus pandemic revealed KAHRAMAA’s solid emergency plans in place. KAHRAMAA is taking preventive procedures and adhering to the precautionary measures being issued by the competent concerned authorities in the state to deal with the crisis. We succeeded, thanks to the resilience and efficiency of our plans and operations in ensuring uninterrupted services, providing customers with electricity and water round the clock, and guaranteeing the progress of work at the main sites while taking preventive measures to ensure the health and safety of our employees, technical staff and customers. We also played our role as a national institution with a social responsibility by educating the community and presenting several initiatives aimed at preventing and curbing the spread of the pandemic.” 

HE President of KAHRAMAA stressed the importance of availing benefits from the smart services provided by the Corporation and completing transactions from home without the need to visit service centres during the social distancing period as a way of prevention against the virus and curbing its spread.





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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.