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30.03.2020

KAHRAMAA Sees Jump In Use Of Online Smart Services

Qatar General Electricity and Water Corporation "KAHRAMAA" has witnessed a remarkable rise in the usage of its smart services during the past few days. This rise can be attributed to KAHRAMAA’s endeavor to provide high-quality services while taking precautionary measures in the prevention against Coronavirus and limiting its spread. 

Statistics during the period from 17 to 28 March 2020 show a significant increase in the rate of turnout to benefit from KAHRAMAA’s smart services compared to the same period in February, where online account registration increased by 93%, logging in to e-accounts by about 300% and downloading KAHRAMAA’s application by about 240%. 

KAHRAMAA has received during the period from 17 to 28 March 2007, 17820 requests through its digital platforms including 14200 electronic payment transactions, 1122 requests for residence relocation (move in), 386 requests for new residence (move out), 2033 for certificate issuance, 32 requests to register as a Qatari customer eligible for exemption through KAHRAMAA’s website and smart phone application in addition to requests to remove a metre for demolition purposes, meter complaints, updating the property  category and registration of new owners.  

The huge increase in the number of transactions reflects the customers' confidence in KAHRAMAA's smart services and their response to KAHRAMAA's call to take advantage of these services as an easy and safe way to submit requests and complete transactions at any time and from any location in a way that ensures adherence to the government’s directives to stay at home without the need to visit the service centers. 

KAHRAMAA witnessed a qualitative shift in the level of services it provides to its customer. This comes in the framework of the Corporation’s efforts to upgrade its services and provide high-quality services that meet the aspirations of customers, aiming transformation into a smart entity. KAHRAMAA has succeeded in connecting and integrating its  systems with a number of different entities in the country following QNV 2030 and the National Development Strategies to ensure the easy and effective flow of information. The integration positively affected the level and quality of services provided to the many sectors and the speed of customer transactions, saved time and money, and minimized and eliminated the customers’ need to go back to the Corporation or visit the service centers. 

KAHRAMAA calls upon its customers to adhere to the instructions issued by the concerned competent authorities in the country to prevent Coronavirus and limit its spread, most importantly to stay at home, while submitting and completing transactions and requests electronically without the need to visit service centers or the Corporation’s offices. It also requests its customers to register online through KAHRAMAA’s website and smart phone application to be benefited from all available services. Customers can also contact KAHRAMAA 24/7 through the Call Center 991 and via WhatsApp on the number 30303991 or email customercare@km.qa





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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.