Skip Ribbon Commands
Skip to main content
  • | Log out

KAHRAMAA Undertakes Precautionary Measures Against COVID-19

To Reduce the Spread of the Virus

The Qatar General Electricity and Water Corporation "KAHRAMAA" has taken a number of precautionary measures and actions to prevent against Coronavirus 2019 (COVID-19) and limit its spread. This comes as part of its social responsibility and its dedication to provide a healthy and safe work environment for its employees and customers.

The newly formed interdepartmental committee at KAHRAMAA has taken a number of urgent measures to prevent and limit the spread of the virus, including halting the use of the biometric scanners that require fingerprints to record the check-in and check-out of employees, and to use employee cards as an alternative to the fingerprint in order to curtail transmission sources. The committee continues to monitor the operational status of KAHRAMAA’s main facilities and projects and is taking all necessary measures to prevent and limit the virus spread, and to overcome its effects, if any.

At the same time, KAHRAMAA is taking several preventive and precautionary measures to preserve the health and safety of its employees, customers and all those dealing with it. KAHRAMAA is also publishing health tips and advice in all its buildings, facilities, customer service centers and other sites, and is urging compliance with these guidelines. It is further following up on the commitment of KAHRAMAA’s contractors and contracting companies to the highest standards of health to ensure virus prevention and to limit its spread.

Moreover, KAHRAMAA launched an intensive employee-centered campaign to raise awareness of the virus and means of prevention by publishing and disseminating sound healthy guidelines and practices, such as:

  • Wash your hands with water and soap
  • Use hand sanitizers
  • Avoid touching your nose, eyes, and mouth with unclean hands
  • Cover your mouth with a tissue when coughing or sneezing and dispose immediately of the used tissue.
  • Avoid coming in close contact with anyone who shows symptoms of respiratory diseases
  • Avoid travelling to infected countries
  • Visit the nearest health center or hospital if you have any virus symptoms and avoid contact with others

This, in addition to other related tips and advice, as well as awareness-raising workshops and sessions held for employees in coordination with concerned departments.

KAHRAMAA also launched an awareness campaign through its social media platforms to disseminate information about the virus and means of prevention by publishing the guidelines used to reduce virus transmission approved by the Ministry of Public Health and the World Health Organization. This comes within the framework of its social responsibility and its dedication to contribute to disease prevention and help community members maintain their health and meet health challenges.

These measures come within the framework of KAHRAMAA’s keenness to follow and apply the highest health, safety and security standards in all its premises, activities and operations, in accordance with its commitment to achieving its goal of ensuring a safe and healthy work environment, and its belief in the importance of applying health and safety standards and programs in day-to-day activities and in all locations, to provide a safe, healthy and safe working environment for all employees and clients.

It is worth noting that KAHRAMAA has a proven track record in the field of health and safety. During the past year, it completed about 40 million working hours without occupational diseases, including 33.7 million working hours in KAHRAMAA projects and 6.1 million working hours in services and tasks in the workplace.

Back To All News

Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.


خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.