Qatar General Electricity & Water Corporation “KAHRAMAA" announced that its Customer Services Department has won the Outstanding Performance Award for customer service departments across the Gulf Cooperation Council (GCC) countries, specifically for excellence in handling complaints and service requests. This achievement crowns KAHRAMAA's long record of successes and reinforces its leadership in the electricity and water sectors. It reflects the efficiency of its customer service system and its ability to enhance service quality in line with the best global practices, supporting the corporation's strategic directions and boosting customer satisfaction.
On this occasion, Mr. Mohammed Ali Hashem, Director of the Customer Services Department at KAHRAMAA, said: “This award reflects the significant efforts made by our teams to elevate service quality and develop communication channels with customers by implementing smart systems and advanced mechanisms to handle complaints and service requests with high efficiency. This regional recognition reaffirms KAHRAMAA's ongoing commitment to providing exceptional, innovation-driven services that achieve the highest levels of customer satisfaction, strengthening the corporation's position as a leading reference in customer service across the region."
This achievement is the result of joint efforts between the Customer Services Department, the Planning & Quality Department, the Information Technology Department, and the Public Relations & Communication Department. The integration of these efforts contributed significantly to enhancing KAHRAMAA's participation and achieving this success.
This award aims to support and develop customer service operations within GCC countries, highlighting successful business practices and outstanding performance. It also seeks to encourage institutions to adopt comprehensive quality standards and techniques that ensure customer satisfaction, improve service quality, and promote positive competition among customer service departments at the local, regional, and global levels.
