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19.05.2014

Al-Sada and Al-Kuwari Visited KAHRAMAA Control Centers

H.E. Dr. Mohammed bin Saleh Al-Sada, The Minister of Energy & Industry and H.E. Eng. Essa bin Hilal Al-Kuwari the President of Qatar General Electricity & water Corporation “KAHRAMAA” paid an inspection visit on Sunday 18/05/2014 to the National Control Centers of KAHRAMAA electricity and water networks. They were accompanied by a number of KAHRAMAA Directors, Managers, and senior engineers.
The visit was meant to get acquainted of KAHRAMAA plans and readiness to meet the coming summer with the expected peak loads especially during the holy month of Ramadan. The senior officials reviewed KAHRAMAA efforts to develop electricity and water services.
During the tour, Al-Sada and Al-Kuwari visited the National Control Center (NCC) of electricity transmission and distribution networks. The center applies the state of the art technology related to system control and operation; and the water network control center which controls pumping, and storage. They also visited the crisis management room recently established in the National Control Center of electricity network.
The Minister reviewed the development of the GCC interconnection project as Qatar network 400 kv was recently connected to the GCC interconnection grid to increase the capacity of electricity exchange of Qatar interconnection lines to 1200 kv.
At the end of the tour, Dr. Al-Sada said, “KAHRAMAA is ready to deal with emergency cases or load increase that may occur during the coming period.” The Minster stressed that KAHRAMAA  endeavors to upgrade services delivered to customers “the corporation is committed to excellence in services as a key issue of its long term strategy recently launched” he added. Al-Sada appreciated efforts exerted by KAHRAMAA  to ensure the good management of control centers as per the highest standards and practices.
On his part Al-Kuwari said “KAHRAMAA control center monitors and controls electricity and water networks using state of the art technologies. The center is operated by a qualified staff to ensure uninterrupted supplies.”. Al-Kuwari added that KAHRAMAA is ready to meet the challenges of summer season and the holy month of Ramadan. “KAHRAMAA endeavors to achieve Excel at Customer Services and Provide High Quality Water and Electricity as key objectives.” He highlighted.
The electricity control center monitors electricity transmission and distribution networks using the state of the art technology to deal with emergency cases. The water control center is meant to enhance pumping and storage systems, it also monitors water distribution. The State of Qatar is the first among GCC countries to apply the integrated system used in the water control centers. It reflects the development electricity and water sector witnesses.
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.