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12.05.2014

KAHRAMAA Department gets ISO Certification

The Water Field Services Department at Qatar General Electricity & Water Corporation “KAHRAMAA” received an ISO certification (ISO:9001/2008) recently.
 
The ISO certifications covers all department sections. Evaluation proved that all procedures, instructions, and policy at the department go in line with QMS. The certification was awarded by TUV  SUD having audited the system and performance of the department successfully.
 
The earned achievement has added a new dimension in KAHRAMAA recognitions and appreciations across the world. The new success is the outcome of the relentless efforts, focused dedicated attentions and commendable team work among others of the department.
 
The compliance was proven in the audit. The team formed from Water Field Services Department and Quality and Continual Improvement Department has optimally led the QMS implementation. All department procedures, and processes are in compliance with the requirements of ISO certification. 
 
The Water Field Services Department at KAHRAMAA Networks Affairs Directorate is committed to delivering  high quality potable water services to the majority of  customers connected to KAHRAMAA water distribution network, in order  to satisfy customers’ requirements and expectations, as well as to the few customers served by water tankers, while working to minimize the number of customers served by tankers. Water Filed Services monitors water network leakages using state-of-the-art technology and leak detection devices to minimize water loss and increase revenues.
 
The ISO certification achievement is the result of the teamwork spirit of ISO team formed from Water Field Department and Quality and Internal Improvement Department. It helps achieve KAHRAMAA plans to achieve Qatar National Vision 2030 where the sustainable development is one of its pillars. This necessitates the rational use of water resources.

 

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.