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29.04.2014

KAHRAMAA launches Long- Term Strategy

 Dr. Al-Sada: transformation from objective based strategy to results based strategy
under the patronage of H.E. Sheikh Abdullah bin Nasser bin Khalifa Al Thani, the Prime Minister and Minister of the Interior, Qatar General Electricity & Water Corporation “KAHRAMAA” launched on Tuesday morning, 29th of April, its long-term strategy up to 2030.
The ceremony was attended by H.E. Ahmed bin Abdullah Al-Mahmoud, Deputy Prime Minister and Minister of State for Cabinet Affairs, H.E Dr. Mohamed bin Saleh Al Sada, the Minister of Energy and Industry, (add Ministers attended) H.E Eng. Essa bin Hilal Al- Kuwari, KAHRAMAA’s President, dignitaries, and high level officials from different sectors.
In his speech, Dr. Mohammed bin Saleh Al-Sada said, “KAHRAMAA strategy and the new vision, mission, and objectives come within the great development Qatar electricity and water sectors witness in the last six decades. They reflect KAHRAMAA commitment to high performance, services quality, customer centricity, as well as sustainability to its wide meaning.”
Al-Sada stressed the importance of KAHRAMAA strategy stating that it forms the first step towards the complete strategic transformation of Qatar General Electricity and water corporation where management will be based on results, measured by set performance indicators, rather than objectives.
“KAHRAMAA will contribute as per its new vision, mission, values, and objectives to the achievement of the four pillars of Qatar National Vision and Qatar National Development Strategy just as desired by His Highness Sheikh Tamim bin Hamad Al- Thani, the Emir of Qatar.
Al-Sada pointed out that the strategy is aligned with QNV objectives and time frame. From its pillars its derives the ambitions of transforming Qatar into an advanced country by 2030, capable of sustaining its own development and providing for a high standard of living for its people one generation after another.
“since inception in 2000, KAHRAMAA has worked to develop electricity and water services in Qatar by adopting various strategic initiatives. The latest was the launch of various electronic services as the first phase of transforming KAHRAMAA into smart corporation by 2015.
H.E. Eng. Essa bin Hilal Al- Kuwari, the President of Qatar General Electricity & Water Corporation “KAHRAMAA” said, “the change in KAHRAMAA strategy aims alignment with QNV 2030 and QNDS 2011 – 2016 where the continual development is a key component of KAHRAMAA plans and operations to achieve and maintain the desired excellence.” adding that customer centricity is considered in all KAHRAMAA operations to provide customers – as the main target of development- with all requirements within the environmental, technological, and social development.
Al-Kuwari highlighted that KAHRAMAA strategy is based on seven main issues including strategic analysis- strategic planning- operations and systems- structure and employees- audit, performance review, and governance- assets and business management.
“in order to ensure the achievement of our vision, mission, and objectives, KAHRAMAA has adopted excellence as its slogan across six dimensions of business excellence including asset excellence, operational excellence, people excellence, commercial excellence, customer excellence, community and social excellence.” Al-Kuwari clarified.
“the development and transformation KAHRAMAA currently witnesses should be a motive for KAHRAMAA to provide electricity and water services at the highest technology and lowest price and by Qatari national to achieve the aimed economic and social growth in Qatar” he concluded.  
At the end of the ceremony a group photo was taken,
It is worth to mention that KAHRAMAA has launched it new vision, mission, and values which read:
Mission:
Providing High Quality and Sustainable Electricity and Water for Better Living in Qatar
Vision:
By 2030 our people, assets, systems and processes will set a global benchmark for performance, technological innovation, environmental sustainability and social responsibility in electricity & water Sector
 Values:
1) Customer Centricity
Placing the customer at the heart of decision making to ensure a relentless focus on the customer’s needs
2) Performance and Responsiveness
High standards of efficiency and effectiveness to meet the needs of KAHRAMAA and its stakeholders
3) Team work
Working with colleagues in an open, collaborative and trusting way to deliver Corporate Objectives
4) Transparency
Undertake business activities in an open and transparent manner that fosters trust 
5) Loyalty
Remaining faithful to KAHRAMAA, supporting its objectives, and being proud of its achievements
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.