KAHRAMAA Launches Customer Satisfaction Survey 2020
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Qatar General Electricity & Water Corporation “KAHRAMAA” has kicked off its Customer Satisfaction Survey for 2020, within its endeavor to achieve the corporate objective of excel at customer services.
The annual customer satisfaction survey allows KAHRAMAA to stay abreast with the prevalent customer sentiment, and to seek valuable feedback to enable its relentless pursuit to enhance & improve the customer experience. KAHRAMAA places its customers and their interests, at the front & center of its business. Achieving & maintaining a high customer satisfaction level represents one of its corporate objectives.
The survey, NIELSEN CONSULTANCY LLC conducts on behalf of KAHRAMAA, shall cut across all its customer segments, including residential, commercial & bulk/industrial customers. Furthermore, the assessment also seeks out feedback from the licensed electrical consultants and contractors, who represent customers in the building permit and service connection processes, in order to gain further insight into KAHRAMAA’s efficiency in these critical areas.
The survey is designed to comprehensively assess the satisfaction levels across KAHRAMAA’s key services, and the channels (customer service centers, KAHRAMAA call center, online channels, KAHRAMAA mobile app etc.) that these services are offered through.
In consideration of the prevalent COVID-19 situation, and within the preventive measures KAHRAMAA applies, the surveys are being conducted through telephonic & online channels. the surveys have commenced in the latter half of June and will continue through the coming months.
Given the profound contribution that such surveys have towards KAHRAMAA making incremental & impactful improvements to its services and channels, KAHRAMAA welcomes all its customers to participate in the survey and provide their invaluable feedback.