Qatar General Electricity and Water Corporation "KAHRAMAA" has witnessed a remarkable rise in the usage of its smart services during the past few days. This rise can be attributed to KAHRAMAA’s endeavor to provide high-quality services while taking precautionary measures in the prevention against Coronavirus and limiting its spread.
Statistics during the period from 17 to 28 March 2020 show a significant increase in the rate of turnout to benefit from KAHRAMAA’s smart services compared to the same period in February, where online account registration increased by 93%, logging in to e-accounts by about 300% and downloading KAHRAMAA’s application by about 240%.
KAHRAMAA has received during the period from 17 to 28 March 2007, 17820 requests through its digital platforms including 14200 electronic payment transactions, 1122 requests for residence relocation (move in), 386 requests for new residence (move out), 2033 for certificate issuance, 32 requests to register as a Qatari customer eligible for exemption through KAHRAMAA’s website and smart phone application in addition to requests to remove a metre for demolition purposes, meter complaints, updating the property category and registration of new owners.
The huge increase in the number of transactions reflects the customers' confidence in KAHRAMAA's smart services and their response to KAHRAMAA's call to take advantage of these services as an easy and safe way to submit requests and complete transactions at any time and from any location in a way that ensures adherence to the government’s directives to stay at home without the need to visit the service centers.
KAHRAMAA witnessed a qualitative shift in the level of services it provides to its customer. This comes in the framework of the Corporation’s efforts to upgrade its services and provide high-quality services that meet the aspirations of customers, aiming transformation into a smart entity. KAHRAMAA has succeeded in connecting and integrating its systems with a number of different entities in the country following QNV 2030 and the National Development Strategies to ensure the easy and effective flow of information. The integration positively affected the level and quality of services provided to the many sectors and the speed of customer transactions, saved time and money, and minimized and eliminated the customers’ need to go back to the Corporation or visit the service centers.
KAHRAMAA calls upon its customers to adhere to the instructions issued by the concerned competent authorities in the country to prevent Coronavirus and limit its spread, most importantly to stay at home, while submitting and completing transactions and requests electronically without the need to visit service centers or the Corporation’s offices. It also requests its customers to register online through KAHRAMAA’s website and smart phone application to be benefited from all available services. Customers can also contact KAHRAMAA 24/7 through the Call Center 991 and via WhatsApp on the number 30303991 or email customercare@km.qa.
