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21.12.2015

KAHRAMAA Reviews Performance in CPR Meeting

Qatar General Electricity & Water Corporation “KAHRAMAA” recently held the Corporate Performance Review (CPR) of the 3rd quarter 2015 to review corporate performance. The meeting was chaired by KAHRAMAA President H.E. Eng. Essa bin Hilal Al-Kuwari in the attendance of KAHRAMAA Directors, Managers, Head of Sections. The CPR is meant to review and evaluate performance and work progress as per the approved plans in a way promotes KAHRAMAA values.

The meeting reviewed the performance development of the different departments, work progress in current projects, challenges encountered, and executive procedures taken to overcome. In general, KAHRAMAA KPIs in 3Q 2015 are better than 3Q 2014 and 2Q 2015. 

As for the technical performance of electricity transmission and distribution networks, the technical performance indicators for the networks recorded high levels compared to global indicators. System minutes lost - transmission, 0.19 minutes and the cumulative rate for one year is 1.6 minutes. 

 (SAIFI) index of average interruptions frequency in 3Q recorded 0.09 times and an cumulative average of 0.23 times for 2015, which is also one of the best international indicators. (SAIDI) index of average interruptions duration in 3Q 12.3 minutes and an cumulative average of 30.3 minutes in 2015 which is a very good average compared with the international indicators. As for the drinking water, the index of overall water quality (consisting of three indicators) was 97.5% which is higher than the World Health Organization standard of 95%.

On the other hand, KAHRAMAA financial performance improved. Major projects implementation and management has improved in terms of projects completion. The difference between the target and the actual was only 7% which is higher than the corporate target. The index of spending on KAHRAMAA operations also improved as the difference between the target and the actual was 1.3%. Security and Safety indicators showed high performance. No accident was reported in 3Q. 

As for Customer services, KAHRAMAA  has announced the completion of shifting to smart corporation - phase 1. All services are provided to customers online via KAHRAMAA website km.qa.


 








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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.