Minister Of State for Energy
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District Cooling Services Department
Conservation & Efficiency Department
Customer Services Department
Health, Safety & Environment Department
Planning & Development of Production and Water Recourses Department
International Cooperation Unit
Internal Audit Department
Planning & Quality Department
Legal Affairs Department
Public Relations & Communication Department
Human Resources Department
Technical Affairs Directorate
Water Projects Department
Water Network Operation & Control Department
Water Maintenance & Field Services Department
District Cooling Services Department is specialized in proposing policies in cooling developing regulating and monitoring services and cooling works. Setting up specifications and standards of cooling. Specifying districts cooling services in state as priorities. Proposing tariff for customers and issuing licenses of practicing cooling activities. Developing comprehensive programs related to cooling services.
Conservation and Efficiency Department
The Conservation and Efficiency Department is specialized in setting up technical studies regarding to electrical and water devices. Proposing legislations regarding to the activities and programs of conservation of electricity and water consumption. Setting up studies to develop an advance comprehensive educational program for awareness and conservation. Setting up specified studies of developing and enhancing the operating efficiencies for electricity and water production plants. Setting up researches and studies in field of applying renewal energy utilization. Planning and implementing pilot projects, communication and information exchange with other countries in field of utilizing the technology of renewable energy.
Customer Services Department is specialized in ensuring continual providing the national need of electricity and water. Seeking to rational use of the sources through dealing procedures with the customers and responding their complaints. Identifying future needs of services and checking out to apply high level of quality in customer services. Coordinating with other management units to improve services. Implementing and monitoring procedures regarding electricity and water connecting. Qualifying extensions’ contractors and issuing licenses for them. Issuing electricity and water connecting licenses for buildings and constructions. Settling reading meters for customers and monitoring their working and maintaining them.
Health, Safety and Environment Department
Health, Safety and Environment Department is specialized in specifying the corporation’s policies and developing standards and specifications relates to health, safety, fire-fighting and quality of water. Developing and implementing comprehensive programs at this field. Developing and implementing auditing operations, checking out, monitoring programs and monitoring sources and elements that effects water quality. Technical supporting and contributing in developing Water Laboratory.
Planning & Development of Producing and Water Resources Department is specialized in proposing implemented strategic plans needed to provide requirements, managing demands, varying in production sources, analyzing and implementing business opportunities. It also studies electricity and water market, foresees future expectations and follows up production purchasing from its different sources. It follows up purchasing and exchanging electricity and water to/with senior customers inside or outside the country which ensures balancing of supply with demand. In addition to Proposing and studying the means of development of financial resources for corporation as well as developing plans and programs related to assessment of all types of water resources in the state and managing, developing and protecting them.
It is responsible for coordinating the key appointments agenda of the President, including scheduling travels and attending meetings and events. Arranging interviews and overseeing the daily activities of the office. Making sure of meeting all administrative needs of the office At the same time. also responsible for coordinating and preparing all required materials for regional and international participation of Qatar General Electricity and Water Corporation “KAHRAMAA” and its participation in international activities and events.
Internal Audit Department is specialized in developing an audit plan, monitoring implementation commitment of laws and regulations, monitor financial documents, revising financial instructions, monitoring employment’s procedures, promotions and checking out their commitment of regulations and laws, sharing in inventory of the stores’ contents.
Planning and Quality Department
Planning and Quality Department is specialized in setting up general strategic plan for the corporation, raising implementing plans projects for the projects, programs and follow-up their implementations, investigating agreements of systems and working methods with the terms of the corporation. Studying issues and obstacles that faced by the strategic plan and develop solution, developing programs to evaluate corporation’s performance, revising and evaluating performance of management units, checking out the accordance of the corporation’s project to the approved standards and specifications, proposing developing plans for regulations and working styles.
Legal Affairs Department is specialized in searching, studying and follow-up legal issues, preparing legal projects’ tools, giving opinions in laws and topics, preparing contracts, agreements and memorandum of projects, investigating into the facts of breaches attributed to the corporation’s stuff, follow-up disputes and issues that corporation is a part in.
Public Relations and Communication Department
Public Relations and Communication Department is specialized in issuing bulletins and media programs. Following-up what comes on newspapers and media and receiving customers’ requests and complaints and responding to enquiries. Preparing the journeys, hosting and residence for corporation’s guests. Organizing cultural, social sport activities for employees and supervising celebrations. Organizing conferences, seminars and exhibitions. Setting up budget and preparing work sheets relate to conferences, seminars and meetings. Preparing reports and responds required by regional and international organizations and unions. Preparing requirement reports of effectiveness and quality international corporation regarding to the corporation’s activities.
Finance Affairs Department is specialized in all businesses of incomes, expense and accounts related to corporation. Preparing Annual Budget Project with its final accounting results in accordance with meant management units.
Shared Services Directorate
The Shared Services Directorate directorate is responsible for to provide KAHRAMAA with integrated Corporate Services ranging from Human Resources, IT and General services with a consistent focus on servicing the business with effective and efficient technical support in order to provide effective internal support to enable KAHRAMAA to meet its objectives.
Human Resources Department is specialized in identifying corporation’s needs of jobs and employees and preparing the project of the first chapter budget. Specifying training courses needs for employees in coordinating with various management units. Implementing procedures of performances evaluations, employing, transmitting, mandating, delegations and stuff entitlements to holidays according to the law.
Information Technology Department
Information Technology Department is specialized in providing and maintaining devices, programs and electronic nets need for mechanical working systems at corporation. Managing and developing databases, saving various information technologies and supporting them technically for corporation’s internet users. Creating, following up and updating corporation’s website at the international information network.
General Services Department
General Services Department is specialized in securing corporation’s needs of vehicles, spare parts, transportations, machinery and equipment with maintaining them. Providing fuel. Making sure of perfect and safety using of these equipment and machinery. Providing stationary, furniture, fire services, safety and maintenance of all corporations’ buildings. Supervising cleaning works and distributing the cleaning stuff at all organizational departments of corporation according to work needs.
Technical Affairs Directorate
The Technical Affairs Directorate is responsible for all activities related to construction of capital projects including costing and planning, project monitoring, quality control, inventory management and vendor management of all KAHRAMAA’s water and electricity projects. The Directorate is also responsible for overseeing and providing technical expertise in the design, development, implementation and maintenance of capital water and electrical projects, power generation and water production.
Electricity Projects Department
Electricity Projects Department is specialized in specifying electrical projects and conducting economic feasibility studies related to these projects. Making primer designs for projects. Identifying quantities. Issuing contracts documents and sell them to bidders. Qualifying and evaluating the contracting companies, materials’ manufacturers and essential equipment to implement projects. Developing and updating database for electricity projects.
Water Projects Department is specialized in specifying electrical projects and conducting economic feasibility studies related to these projects. Make the primer designs for projects. Identifying quantities. Issuing contracts documents and sell them to bidders. Qualifying and evaluating the contracting companies, materials’ manufacturers and essential equipment to implement projects. Developing and updating database for water projects.
Materials Department is specialized in identifying essential needs of machinery, equipment and devices and providing operating requirements. Developing technical specifications and standards for the previous points and ensure of its compliance to them. Purchasing, tenders and biddings according to regulations and rules applied in the state. Choosing best offers of technical and financial terms.
Water Networks Directorate
The Water Networks Directorate is responsible to ensure continuous and uninterrupted safe, pure and potable water services to all customers, as specified by the State of Qatar. Ensuring the effective functioning of all water network activities including water transmission, water distribution,water network planning, quality control, network operations and maintenance and field services.
Water Networking Planning Department
Water planning department is specialized in doing all business related to planning and managing potable water networks. Designing and developing pumping plants, water reservoirs, and transmission and distribution networks according to state's needs. Identifying specifications, standards and geographical information systems related to water.
Water Operation and Control Department is specialized in affectively providing, transmitting and distributing water to customers, receiving and following-up complaints regarding water quality then preparing reports about them. Operating and monitoring pumping plants, reservoirs, water towers and drinking water wells fields. Collecting water samples periodically for analysis in accordance with approved plans and programs to ensure its suitability for human use and compliance with local and international specifications, standards. It has an active role in maintaining the strategic reserve water.
Water Maintenance and field Services
Water Maintenance and field Services Department is specialized in maintenance management and field services regarding to water connecting to customers. Maintaining transmitting and distributing pumping plants, reservoirs, water towers and potable water wells fields. Receiving customers' complaints in case of water disconnecting.
Electricity Networks Directorate
The Electricity Networks Directorates responsible for provision and monitoring the overall supply of electricity related utility needs to the State of Qatar including the planning, transmission, distribution and system control of the electricity network whilst ensuring safety of all such operations.
Electricity Network Planning Department
Electricity Network Planning Department is specialized in planning and managing electricity works. Preparing essential studies to strengthen and developing them. Setting up primer studies for issuing licenses of networks’ buildings. Developing suitable plans to face needs regarding electrical energy. Managing database and geographical information systems related to electricity network.
Electricity Transmission Department
Electricity Transmission Department is specialized in operating and maintaining. Strengthen and developing electricity networks according to the state needs. Connecting the electricity energy in case of disconnecting.
Electricity Distribution Department
Electricity Distribution Department is specialized in ensuring distributing, strengthen, and developing electricity energy. Implementing connecting and strengthening high and low voltage at the level of the state. Developing plans and programs of periodic maintenance for electricity distribution networks and connecting the electricity energy in case of disconnecting.
Electricity System Control Department
Electricity System Control Department is specialized in works of operating, securing and safety operating of transmission and distributing networks. Monitoring and controlling electricity network generating, transmitting and distributing 24 hours. Responding to emergency cases. It has role in the perfect economic planning to operate the networks and short-term purchasing energy from generating plants. Setting up programs of load generation units and sharing loads through local and regional networks
Director's office, Water
Director's office, Electricity
Qatar General Electricity & Water Organization Structure
Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.
يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.يطبق مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.