​KAHRAMAA launched the new version for its App on smart phones in both languages Arabic and English. The Application has new characteristics which benefit by the modern technologies of the smart phones. In addition to the new design of the Application, The customer can display a general statistics related to his/her account. He also can display a brief summary for the properties registered under his name as well as displaying the details of the bills with the paying ability.    

The new Application also includes a group of services such as: the request of “To whom it may concern” certificate, sending meter reading, following-up status of service’s request (construction license and connecting service), displaying details of properties registered under customer’s name, Applying the electronic services, displaying details of customers services centers besides their locations on map, providing a system of sending suggestions and complaints. 

It’s worth mentioning that KAHRAMAA has developed an ambitious road map for the smart shifting of all its services. The Corporation aims at upgrading the level of services offered to customers according to highest levels of efficiency. These services comes within the framework of continuous improvement in order to increase the customers’ satisfaction through saving time and efforts via achieving circulations electronically at any time and from anywhere without referring to KAHRAMAA or any brunch of customer services. 

KAHRAMAA seeks to develop its services to keep in pace with the latest regulatory and technological developments of services. KAHRAMAA also worked to raise its performance level through adopting many initiatives which its latest one was the announcement of shifting its services to all customers, companies, consultants and contractors into 100% E-services. The Corporation moves towards introducing various services according to highest level of global quality in order to facilitate the circulation procedures for the customers, saving their time via  completing them at any time and from anywhere.  

The E-services are allowed around clock and the applying via electronic website is allows avoiding errors that could occur in paper applications because of lack of papers or required procedures, where the system refuses to register any application or circulation if it is not meeting all required conditions which is actually saving a lot of time and efforts.