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Water Sector

Water Network Management
KAHRAMAA started early in 2008 with a 24 hour pumping cycle, an upgrade to the water distribution services. This is in line with the development of the main water transmission network, as efforts are exerted to reduce water loss through the replacement of old and aging pipelines.
These replacements and new connections represent KAHRAMAA vital strategic projects. The current 7000 KAHRAMAA water sub network is planned to undergo expansion to cope with the current urban development.
Production
Production capacity of potable desalinated water in Qatar till the end of the first quarter of 2017 is approximately 396 Million Imperial Gallon per Day (MIGD) and is expected to reach 532 MIGD by 2017 after the new station “Um al-Houl” joins service. The new station will start producing water in April 2017 as a first phase with a capacity of 40 MIGD. The second phase will be in May 2017 with a capacity of 20 MIGD, while the final phase will be in July 2018 with a capacity of 136 MIGD. 
 
Development of Water Network
Main water network, at KAHRAMAA inception in 2013, measured 800 kilometers and is planned to reach a total length of 1365 Kilometers by the end of 2018; coinciding with the beginning of operating Mega Reservoirs. The main distribution networks have reached 7427 kilometers in 2013 and it is planned to be increased to reach 10000 kilometers by the end of 2022.
Water Stations
At the same time, other water projects are being executed including the construction of reservoirs in many existing stations, in addition to current plans for the construction of more water stations to meet the growing demand.
1. The number of reservoirs has increased from 22 to 33.
2. The storage capacity has been increased from 290 to 982 MG.
3. Three additional reservoirs will be constructed and the storage capacity will be increased to 1008 MG in 2017.
4. Mega Reservoirs will be constructed in 2018 and storage capacity will be increased to become 2424 MG. 
  
SCADA Control Center
Water Control Center has applied SCADA system to monitor and control water network to guarantee the high performance of KAHRAMAA pumping and storage systems in addition to other vital activities within water strategic management.
It also has a system that detects and warns of radioactive contaminants in water. The radiation level (Beta, Alpha, Gamma) is monitored at all entrances of desalination plants. KAHRAMAA coordinates to deal with emergencies cases related to increasing of radiation level in water production plants.
Water Quality
The observance of HSE local and international standards is placed at the core of KAHRAMAA strategic objectives. Hence, KAHRAMAA distributes potable drinking water of high quality in a full compliance of national HSE and WHO standards.
Water Demand
Statistical data in the water sector shows a remarkable growth in the water demand. To give a comparative trend, the increase has amounted to 197 MIGD in September 2008, from 138 MIGD in 2007, and less than 61 MIGD in 1997.
Water demand is continuously increasing and reached 315 MIGD in 2016. This number is expected to be raised to 464 MIGD in 2022. 
  
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.