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Corporate Statement

Corporate Statement

KAHRAMAA has the privilege of being the sole transmission and distribution system owner and operator (TDSOO) for the electricity and water sector in  Qatar.
Qatar General Electricity and Water Corporation “KAHRAMAA” was established in July 2000 in terms of Law # 10 to regulate and maintain the supply of electricity and water to customers. 
 
Core areas of Business

KAHRAMAA buys, distributes and sells electricity and water as follows:
1. Formulate Power & Water Purchase Agreements (PWPA) and provide necessary technical and corporate support for establishment of generation & desalination ventures.
2. Own, construct and operate electricity & water transmission and distribution networks in the State of Qatar.
3. Set-up plans and programs for development of electricity & water transmission and distribution networks.
4. Lay out regulations, standards and codes of practices for electricity & water supplies to buildings and facilities.
5. Provide consultancy services related to its activities and operations.
 
Mission

Providing High Quality and Sustainable Electricity and Water for Better Living in Qatar.
 
Vision
 
By 2030 our people, assets, systems and processes will set a global benchmark for performance,technological innovation, environmental sustainability and social responsibility in electricity & water Sector.

Values
 
1) Customer Centricity : Placing the customer at the heart of decision making to ensure a relentless focus on the customer’s needs.
2) Performance and Responsiveness: High standards of efficiency and effectiveness to meet the needs of KAHRAMAA and its stakeholders.
3) Team work : Working with colleagues in an open, collaborative and trusting way to deliver Corporate Objectives.
4) Transparency : Undertaking business activities in an open and transparent manner that fosters trust.
5) Loyalty : Remaining faithful to KAHRAMAA, supporting its objectives, and being proud of its achievements.

Excellence Dimensions

In order to ensure the achievement of KAHRAMAA vision, mission, and objectives, KAHRAMAA has adopted excellence as its slogan across six dimensions of business excellence including asset excellence, operational excellence, people excellence, commercial excellence, customer excellence, community and social excellence.

Long-term Roadmap

To set the roadmap, we have defined 18 ambitions at different levels covering 17 years (2014 – 2030).
 
Corporate objectives
 
1. Excel at Customer Services.
2. Provide High Quality Water and Electricity.
3. Increase Social Advocacy and Environmental Compliance.
4. Promote Regulatory changes in the Energy, Water and District Cooling Markets.
5. Strengthen Financial Performance.
6. Improve Corporate Governance and Risk Management.
7. Enhance Processes and Systems.
8. Optimize Asset Performance.
9. Ensure a Safe and Healthy Working Environment.
10. Attract, Develop and Retain a High-Performing Workforce and Support Qatarisation .

Corporate Objectives

Balanced scorecard is the administrative system used to reflect KAHRAMAA strategy and performance management. Objectives were grouped according to the defined balance scorecard perspectives (Stakeholders, Finance, Internal & Sustainability, and People).
 
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.